If you have received a defective product , we would be more than happy to assist you. "Kindly select your product sizes based on our provided size chart. We want to ensure your complete satisfaction, and it's important to note that no refunds will be accepted for incorrectly ordered sizes. Please refer to our size chart carefully before making your purchase. If you have any questions or need assistance, feel free to reach out to our customer support team. Thank you for your understanding and cooperation.
At Ikkatis, Every piece is handcrafted especially for women who want to show their individuality through the clothes they wear.
Every Garment that comes from our atelier is treated as a piece of art and therefore is constructed with the utmost precision.
Your garment goes through a meticulous process before it ends up in your wardrobe-
- Analyzing styles and designing
Our team of experienced designers work on a theme after analyzing the market to bring out a collection that is purely curated for you.
- Fabrics
We then go from market to market to source the best fabric for you which is not only best for the season but also feels great on the skin.
- Signature Patterns
Our skilled set of pattern makers bring the design alive by making sure it fits your body exactly how we want it to. Every cut, every panel and every detail goes through multiple sampling processes to get it right.
- Handcrafted For you
Every garment is handcrafted along with quality checks at each step. Only the best of the best materials and machines are used to get you the pieces that lives in your wardrobe for years and years.
- Quality checks
We don’t want a damaged piece to end upon your doorstep, and that is why here at ikkatis before Packing and labeling the order, every piece is meticulously checked inside out.
- Customer service
We believe is maintaining a long lasting relationship with #peopleofikkatis and hence makes sure that the product you get does not fail to put a smile on your face. We are available 24/7 to assist you in the process of any returns or exchanges.
Now you can sit back and relax, While we Handcraft luxury for you
HOW DO I PLACE MY ORDER ?
To place your order, follow these steps:
Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
Once you’re done, click the ‘Add to Cart’ button
After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
From there, you can either login to your existing Ikkatis account or simply continue as a ‘New User’ and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY ?
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Orders in India, once shipped, are typically delivered in 7-10 business days in metros, and 10-15 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)
WHAT ARE THE TERMS OF THE EXCHANGE POLICY?
• Exchange will be provided only in cases where the product is damaged when received. (Where you report to us in 24 hours.)
WHAT IS THE REFUND POLICY?
We only provide refunds if the product is defected.
If in any case, the product is not up to your satisfaction, we are happy to issue a credit note which you can use for 6 months to date.
HOW DO I CANCEL MY ORDER?
If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
COD Orders that have not been shipped can be cancelled by contacting our customer care.
For prepaid orders cancellation is not available.