FAQ's

HOW DO I PLACE MY ORDER ?

To place your order, follow these steps:
Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
Once you’re done, click the ‘Add to Cart’ button
After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
From there, you can either login to your existing Ikkatis account or simply continue as a ‘New User’ and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY ?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Orders in India, once shipped, are typically delivered in 7-10 business days in metros, and 10-15 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

WHAT ARE THE TERMS OF THE EXCHANGE POLICY?

• Exchange will be provided only in cases where the product is damaged when received. (Where you report to us in 24 hours.)

WHAT IS THE REFUND POLICY?

We only provide refunds if the product is defected.
If in any case, the product is not up to your satisfaction, we are happy to issue a credit note which you can use for 6 months to date.

HOW DO I CANCEL MY ORDER?

If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
COD Orders that have not been shipped can be cancelled by contacting our customer care.
For prepaid orders cancellation is not available.